This is the number 1 question we get asked. OneTouch IT guarantees there will be absolutely no down-time to your business when onboarding with us. As a business who can provision & procure Internet, Phones, Computers, Microsoft 365 Environments, Managed WAN's & Print Solutions within hours not days, your business is in safe hands.

To date we have never experienced any form of down-time when onboarding a customer.

Managed IT Services means OneTouch IT becomes your IT department for one fixed monthly fee.

We proactively monitor and manage everything IT (Computers, Phones, Print, Internet) for your business, 24/7, combining on-site and remote support so problems get caught and fixed before they cost you downtime. No more surprise invoices or scrambling to find help when something breaks: just predictable, premium support built around your business.

Every plan is custom-built around what your business actually needs, and includes backup and disaster recovery as standard, so if equipment fails or you're hit by an attack, you're back up and running fast. We also benchmark your cyber security against the Australian Essential Eight & SMB1001 framework to give you a clear action plan to close the gaps.

It's the stability and expertise of a full in-house IT team, delivered by an Queensland based partner who picks up the phone — book a free on-site visit and see what's actually going on under the hood.

Every new OneTouch IT customer achieves SMB1001 Bronze certification.

Australia's official cyber security standard for small and medium businesses, developed by Cyber Security Certification Australia (CSCAU). Unlike generic advice or an internal checklist, SMB1001 is a recognised, third-party certification that proves your business has real protections in place.

As part of onboarding, we get you to Bronze, the entry-level tier covering the basic hygiene that stops the vast majority of real-world cyber attacks on small businesses.

Once you're certified, you get a badge and certificate you can show clients, tenders, and insurers as proof your business takes security seriously, which can also help reduce your cyber insurance premiums.

Best of all, SMB1001 is a growth pathway, not a one-off tick-box exercise. As your business grows or client requirements increase, we can step you up through Silver, Gold, Platinum and beyond.

You won't.

While we do have a Service Agreements in place, we're confident in what we deliver which is why we have a 45 day break-free clause. If you're not happy in the first 45 days, you can walk away, no lock-in contract, no pay-out, no hard feelings.

We'd rather earn your business every day than trap you in a contract you resent.